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Customer Care & Services | Canvo.in – Orders, Replacements & Support
CUSTOMER CARE AND SERVICES
CUSTOMER CARE & SERVICES
Having trouble with your order? We've got you covered — reach out and we'll make it right.
Talk to Us — We're Here to Help
For placing an order, delivery issues, tracking updates, or any general query — get in touch directly.
📦 Received a Damaged or Wrong Artwork?
If you have received a damaged product, a defective piece, or the wrong item was shipped to you — don't worry. We'll happily replace it.
Please fill our Replacement Request Form within 24 hours of delivery. Requests raised after 24 hours will not be accepted as all sales are marked final after that window.
📝 Fill Replacement Request Form
Please fill our Replacement Request Form within 24 hours of delivery. Requests raised after 24 hours will not be accepted as all sales are marked final after that window.
⏰ REQUEST TO BE RAISED WITHIN 24 HOURS OF DELIVERY Once the 24-hour window passes, all sales are marked final and no replacement case can be opened.
💳 Payments
We accept all major Indian payment methods. All transactions are 100% secured via Razorpay.
Visa MasterCard Maestro Net Banking UPI Partial Cash on Delivery
⚠️ Please Note: We currently do not accept international credit or debit cards. Indian-issued cards only.
🚚 Shipping & Delivery
We offer free delivery across India on all orders. Orders are dispatched within 1–2 working days and delivered within 7–14 working days.
Spend ₹20,000 or more and choose prepaid payment to unlock FREE Express Shipping.
For full details on our shipping policy, visit the link below.
📋 View Shipping & Delivery Policy
Spend ₹20,000 or more and choose prepaid payment to unlock FREE Express Shipping.
For full details on our shipping policy, visit the link below.
❌ Order Cancellation
Orders can be cancelled within 18 hours of placement for a full refund. After this period, cancellations cannot be accommodated and all payments are non-refundable.
To cancel, contact us immediately via WhatsApp at +91 78149 24807 or email at info.canvo.in@gmail.com within the 18-hour window.
Please note: orders placed with express shipping are not eligible for cancellation even within the 18-hour window.
To cancel, contact us immediately via WhatsApp at +91 78149 24807 or email at info.canvo.in@gmail.com within the 18-hour window.
Please note: orders placed with express shipping are not eligible for cancellation even within the 18-hour window.
❓ General Enquiries
For any other questions — including custom orders, bulk orders, size recommendations, gifting, or interior styling assistance — our team is happy to help.
Reach us on WhatsApp at +91 78149 24807 or drop us an email at info.canvo.in@gmail.com and we'll get back to you promptly.
Reach us on WhatsApp at +91 78149 24807 or drop us an email at info.canvo.in@gmail.com and we'll get back to you promptly.
