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Replacement Request Form | Canvo.in – Report Damaged or Wrong Artwork
REPLACEMENT REQUEST
REPLACEMENT REQUEST FORM
⏰ REQUEST TO BE RAISED WITHIN 24 HOURS OF DELIVERY
On receiving the product you have a 24-hour window to contact us if there is an issue with your order. After 24 hours, all sales are marked final and no case can be opened.
✅ Cases We Accept for Replacement
- 1Item was damaged on arrival at the buyer's location.
- 2Item has a prior manufacturing defect.
- 3Wrong item was shipped to the buyer.
📋 Eligibility Condition
To be eligible for a replacement, your item must be in the same condition that you received it and in its original packaging. You will also need the receipt or proof of purchase.
🔄 Step-by-Step Replacement Process
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1Record an Unboxing Video Start recording before you open the parcel. Clearly show the shipping label and the outer box condition. Then unpack the artwork on camera, showing its full condition — and make sure to clearly capture the specific area where the damage is visible.
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2Share Within 24 Hours of Delivery Send the unboxing video to us within 24 hours of delivery via WhatsApp at +91 78149 24807 or email at info.canvo.in@gmail.com. Requests raised after 24 hours will not be accepted.
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3Our Team Reviews the Video & Damage Once we receive your request, our team will carefully review the video and assess the extent of the damage.ℹ️ Note on MDF Board: If only the MDF (fibreboard) sheet inside the packaging is damaged, please do not worry. The MDF is placed solely as an in-transit protection layer for the print. The artwork itself is almost always unaffected in such cases. Our team will confirm this upon review.
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4Repack the Artwork in Original Packaging While the review is in progress, we request you to please repack the artwork carefully in its original 3-layered packaging and keep it safely until further instructions from our team.
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5Replacement Request Approved & Reverse Pickup Arranged Once the replacement request is approved, our team will arrange a reverse pickup of the parcel directly from your doorstep. You do not need to visit any courier office.⚠️ If Reverse Pickup Cannot Be Arranged: In the rare event that a reverse pickup cannot be generated due to unforeseen circumstances, we will request you to ship the product back to us using your nearest courier service. Please share the courier receipt with us and we will refund the full courier charges to you.
Important: In such cases, please inform our team about the courier charges in advance before dispatching the parcel, so we can confirm and acknowledge the same. -
6We Receive the Parcel & Dispatch a Fresh Piece Upon receiving and inspecting the returned parcel, we will ship a brand new, fresh piece back to you. Our team will also investigate the root cause of the damage so that the same issue is not repeated — ensuring your replacement reaches you safely.
❌ Order Cancellation
The order shall be refunded in full if cancelled within 18 hours of placing the order. Unfortunately, the order cannot be cancelled after that period has passed.
To cancel an order within the 18-hour window, contact us immediately via WhatsApp or email at info.canvo.in@gmail.com.
Please note: orders placed with express shipping are not eligible for cancellation even within the 18-hour window.
To cancel an order within the 18-hour window, contact us immediately via WhatsApp or email at info.canvo.in@gmail.com.
Please note: orders placed with express shipping are not eligible for cancellation even within the 18-hour window.
📝 Fill the Form Below
Complete this form within 24 hours of delivery. We will arrange a return pickup at your doorstep.
Need Help? Contact Us Directly
Our team is available to guide you through the replacement process.
🌍 International Customers (Outside India)
If you need to return an item to us from outside India, kindly reach us via info.canvo.in@gmail.com before sending anything. Once confirmed, send the item to our address below.
Return Address
CANVO INDIAPlot No. 76, Industrial Focal Point,
Phase 9, Mohali – 160062
Punjab, India
🔒 All credit / debit cardholders are subject to validation checks and authorisation by the card issuer. Additional fraud checks are carried out internally.
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company at the time of transaction.
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company at the time of transaction.
