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Privacy policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.canvo.in.
📋 Personal Information We Collect
When you visit our site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse, we also collect information about the pages or products you view, what websites or search terms referred you to us, and how you interact with the site. We refer to this as "Device Information."
We collect Device Information using the following technologies:
Cookies — data files placed on your device that often include an anonymous unique identifier. To learn more about cookies, or to disable them, visit allaboutcookies.org.
Log Files — track actions occurring on the site and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
Web Beacons, Tags & Pixels — electronic files used to record information about how you browse the site.
When you make a purchase or attempt to make a purchase through the site, we collect your name, billing address, shipping address, payment information, email address, and phone number. We refer to this as "Order Information."
When we refer to "Personal Information" in this Privacy Policy, we are talking about both Device Information and Order Information.
We collect Device Information using the following technologies:
Cookies — data files placed on your device that often include an anonymous unique identifier. To learn more about cookies, or to disable them, visit allaboutcookies.org.
Log Files — track actions occurring on the site and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
Web Beacons, Tags & Pixels — electronic files used to record information about how you browse the site.
When you make a purchase or attempt to make a purchase through the site, we collect your name, billing address, shipping address, payment information, email address, and phone number. We refer to this as "Order Information."
When we refer to "Personal Information" in this Privacy Policy, we are talking about both Device Information and Order Information.
🔍 How We Use Your Personal Information
We use the Order Information we collect to fulfil any orders placed through the site — including processing your payment, arranging production of your artwork, coordinating shipping with our delivery partners, and providing you with invoices and order confirmations. We also use Order Information to:
— Communicate with you about your order status, dispatch confirmation, and tracking updates via SMS, WhatsApp, or email.
— Share your name, delivery address, and phone number with our logistics and courier partners solely for the purpose of delivering your order to you within India.
— Screen orders for potential risk or fraud.
— Contact you regarding advance payment collection for Partial COD orders.
— Send you marketing communications about new arrivals, offers, or promotions, where in line with your preferences. You may opt out of these at any time by contacting us at info.canvo.in@gmail.com.
We use Device Information to help us screen for potential risk and fraud (in particular, your IP address), and to improve and optimise our site — for example, by generating analytics about how customers browse and interact with the site, and to assess the success of our marketing campaigns.
Please note: Canvo.in currently operates and delivers exclusively within India. Your personal information is processed and stored in India and is not transferred internationally for any operational purpose.
— Communicate with you about your order status, dispatch confirmation, and tracking updates via SMS, WhatsApp, or email.
— Share your name, delivery address, and phone number with our logistics and courier partners solely for the purpose of delivering your order to you within India.
— Screen orders for potential risk or fraud.
— Contact you regarding advance payment collection for Partial COD orders.
— Send you marketing communications about new arrivals, offers, or promotions, where in line with your preferences. You may opt out of these at any time by contacting us at info.canvo.in@gmail.com.
We use Device Information to help us screen for potential risk and fraud (in particular, your IP address), and to improve and optimise our site — for example, by generating analytics about how customers browse and interact with the site, and to assess the success of our marketing campaigns.
Please note: Canvo.in currently operates and delivers exclusively within India. Your personal information is processed and stored in India and is not transferred internationally for any operational purpose.
🤝 Sharing Your Personal Information
We share your Personal Information with trusted third parties to help us operate our business, as described in this policy:
Shopify — powers our online store. You can read about how Shopify uses your Personal Information at shopify.com/legal/privacy.
Google Analytics — helps us understand how customers use our site. You can read about how Google uses your Personal Information at google.com/policies/privacy. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
Razorpay — processes all payments securely. All transactions are 100% encrypted. We do not store your full card details on our servers.
Courier & Delivery Partners — we share your name, delivery address, and contact number with our logistics partners (such as Shiprocket and associated courier services) solely for the purpose of dispatching and delivering your order to you within India. These partners are not permitted to use your information for any other purpose.
We may also share your Personal Information to comply with applicable laws and regulations in India, to respond to a lawful request from government or regulatory authorities, or to otherwise protect our rights.
Shopify — powers our online store. You can read about how Shopify uses your Personal Information at shopify.com/legal/privacy.
Google Analytics — helps us understand how customers use our site. You can read about how Google uses your Personal Information at google.com/policies/privacy. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
Razorpay — processes all payments securely. All transactions are 100% encrypted. We do not store your full card details on our servers.
Courier & Delivery Partners — we share your name, delivery address, and contact number with our logistics partners (such as Shiprocket and associated courier services) solely for the purpose of dispatching and delivering your order to you within India. These partners are not permitted to use your information for any other purpose.
We may also share your Personal Information to comply with applicable laws and regulations in India, to respond to a lawful request from government or regulatory authorities, or to otherwise protect our rights.
📣 Behavioural Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, visit the Network Advertising Initiative's educational page at networkadvertising.org.
You can opt out of targeted advertising through the following links:
— Facebook Ads Settings
— Google Ads Settings
— Bing Personalised Ads
You can also opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at optout.aboutads.info.
You can opt out of targeted advertising through the following links:
— Facebook Ads Settings
— Google Ads Settings
— Bing Personalised Ads
You can also opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at optout.aboutads.info.
🚫 Do Not Track
Please note that we do not alter our site's data collection and use practices when we see a Do Not Track signal from your browser.
✅ Your Rights as an Indian Customer
As a customer based in India, you have the following rights with respect to your personal information, in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act):
— Right to Access: You may request information about what personal data we hold about you and how it is being used.
— Right to Correction: You may request that inaccurate or incomplete personal information be corrected or updated.
— Right to Erasure: You may request deletion of your personal data, subject to any legal obligations that require us to retain it.
— Right to Grievance Redressal: If you have a complaint about how we handle your personal information, you may contact our grievance officer using the details below. We will respond to your complaint within a reasonable timeframe.
To exercise any of these rights, please contact us at info.canvo.in@gmail.com or on WhatsApp at +91 78149 24807. We will address your request promptly.
Please note: Canvo.in currently serves customers in India only. We do not offer services or process orders from outside India.
— Right to Access: You may request information about what personal data we hold about you and how it is being used.
— Right to Correction: You may request that inaccurate or incomplete personal information be corrected or updated.
— Right to Erasure: You may request deletion of your personal data, subject to any legal obligations that require us to retain it.
— Right to Grievance Redressal: If you have a complaint about how we handle your personal information, you may contact our grievance officer using the details below. We will respond to your complaint within a reasonable timeframe.
To exercise any of these rights, please contact us at info.canvo.in@gmail.com or on WhatsApp at +91 78149 24807. We will address your request promptly.
Please note: Canvo.in currently serves customers in India only. We do not offer services or process orders from outside India.
🗄️ Data Retention
When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information. To request deletion of your personal data, please contact us at info.canvo.in@gmail.com.
🔔 Changes to This Policy: We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. You can review the most current version of this policy at any time on this page. Your continued use of our website following any changes constitutes acceptance of those changes.
Questions About Your Privacy?
For more information about our privacy practices, questions, or complaints — reach out to us directly.
Corporate Address: Plot No. 76, Industrial Focal Point, Phase 9, Mohali – 160062, Punjab, India.
Corporate Address: Plot No. 76, Industrial Focal Point, Phase 9, Mohali – 160062, Punjab, India.
